Explore Job Opportunities in Dispute Resolution
Area Manager Dispute Resolution Employment | Wellington Region | MBIE
Date: 20 Oct 2024
Location: Wellington, NZ, 6011
Discover a career with purpose at MBIE
Salary Range $118,000- $143,000
Permanent Role
Wellington Region
Opportunity to lead a team of dispute resolution experts and contribute to the development of fair employment outcomes
Tēnei tūranga - About the Role:
As a member of the DR Leadership Team, they contribute to the collective and collaborative leadership of MBIE’s DR services nationally. These cover the Early Resolution Service, Employment Mediation Service, Strike Notices and Records of Settlement certification and Case Management.
The role ensures a balanced approach between required hands-on operational tasks and leadership overview.
This is an essential service for employers and employees and our mahi is a hybrid model of online and in person. The role is expected to be present in our Wellington office and to travel to Palmerston North on a regular basis.
Key responsibilities of the role:
Leads the operational delivery of dispute resolution services by their local team, leading and developing their people and driving operational excellence and efficiency
Leads the development of a DR Service nationally (at this time Early Resolution but could be mediation or case management) across Area teams, reporting to DRLT on the performance of that service at national level, including the practice standards and processes for this service.
Actively supports the integration of te ao Māori in accordance with te Tiriti o Waitangi into service delivery
Ensures practitioners and team members understand and operate within nationally consistent frameworks and standards, while empowering them to manage their files in ways that effectively address the unique combination of factors at play in any given situation
Recognises the need for more specialised and/or technical advice or support and ensure it is quickly obtained and effective applied
Contributes knowledge and expertise to achieve MBIEs outcomes including effective relationships with major users of the service
Ngā pukenga me ngā wheako e hiahiatia ana -
Skills and Experience Required
5 years’ experience in leading an operational statutory service delivery team in dispute resolution, employment relations or a similar regulatory service delivery function.
Relevant work experience in dispute resolution, case management and labour relations.
In depth knowledge of the employment relations environment, understanding of the principles and practices of the Employment Relations Act and other relevant legislation and employment practices
Leadership skills including demonstrated ability to establish, engage and motivate individuals and teams to develop and achieve results and professional growth
Experience in developing and maintaining a working environment and team culture focused on continuous improvement to enhance people capability, organisational practice and performance.
Qualifications
Graduate qualification in a relevant field or extensive and comparable experience
Accreditation with the Resolution Institute, Arbitrators and Mediators Institute of New Zealand (AMINZ) or equivalent professional organisation would be an advantage.