Complaints Process

Disciplinary Action

The Institute investigates only complaints against its members, and others who agree to abide by its Rules and Code of Ethics.

Any complaint must fall within the scope of professional misconduct under the Institute's Rules.

Complaints must relate to a member acting in their capacity as an independent neutral dispute resolution professional.

What we can do

• Provide you with information about our complaints process

• Provide you with information about our members’ obligations under our Code of Ethics

• Discipline members if and when they are found to have breached their obligations under the Code of Ethics.

What we can't do

• Investigate complaints about non-members

• Investigate complaints about members acting in another capacity

• Discipline non-members

• Change the outcome of a mediation, arbitration or other dispute resolution process

• Delve into what happened in a confidential dispute resolution process, unless all parties waive confidentiality

• Investigate complaints about other organisations

The process for complaints

If you need more information or wish to discuss a potential complaint please contact us.